By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data and information in accordance with this Policy, where applicable.
2. Effective Date,
3. How consent is obtained,
4. Purpose of data collection,
5. Data processing purposes,
6. Personal information collected,
7. Processing methods used,
8. Access to and control of personal information,
9. Sharing and reasons for sharing personal information with third parties,
11. Retention of Personal Information.
Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect it in accordance with applicable laws.
To ensure this protection, Cicérone Tours will only collect, process and share personally identifiable information with the consent of the individual, unless permitted or required by law, in which case your consent will not be required.
The purpose of the Policy is to inform users of why and how Cicérone Tours, or anyone acting on its behalf, will collect and use their personal information. It is intended to be in plain language to ensure users’ informed consent.
For the purposes of this Policy, “personal information” means any information about an identifiable individual or information that allows an individual to be identified. Wherever possible, we will anonymize, pseudonymize and/or aggregate such information so that it no longer identifies an individual.
2. Effective date
This Policy applies from September 22, 2023.
3. Consent procedures
We are committed to obtaining consent before collecting personal information from an individual. Consent may be express or implied and may be provided directly by the individual or by his or her authorized representative.
We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication, or a name and telephone number to obtain an answer to a question, is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we take into account the sensitivity of the personal information involved, the purposes for which it is collected and the reasonable expectations of a similarly situated individual.
If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.
It is not always possible, particularly in the case of government requests, to obtain consent for the collection, use or disclosure of personal information. We will never disclose such information other than in accordance with this Policy, except as required or permitted by law.
4. Purpose of data collection
Here are some of the reasons why we collect your personal information:
– To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
– To provide and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the operation of our products and services.
– To protect the privacy of our users. The data collected enables us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
– To meet legal obligations. Data is collected to meet obligations arising from laws, regulations or international treaties.
5. Personal information collected
Cicérone Tours may collect personal information in various forms, but will do so only by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context of the interactions between you and Cicérone Tours. For this reason, we make it a priority to inform you of the nature of the personal information we use.
We protect all personal information we collect. Among the personal information that may be collected and used, we pay particular attention to :
Name and contact information. First and last name, e-mail address, mailing address, telephone number and other similar data used to contact you.
Payment information. Data required to process your payments, such as your payment instrument number (e.g. your credit card number) and the associated security code.
Other examples of interaction data we collect include:
● Text, input and handwritten input data. Textual, input and handwritten input data, as well as any related information.
● Location data. Data, which may or may not be precise, about the location of your device. For example, location data may be collected from a device’s IP address or from data in your account profile that indicates with less precision where you are located, such as the name of a city or a zip code.
● Other data. Other data provided when you use our website, including data from Google Analytics.
6. Data processing purposes:
Development of products and/or services. We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize, in order to better understand our customers’ needs.
Business transactions. We use data to process your transactions with us. For example, we process payments and confirm your service bookings. We provide you with the information you need to ensure that your services run smoothly.
Reporting and business operations. We use data to analyze our operations and improve decision-making. This enables us to make informed decisions and create reports on the performance of our activities.
Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts and protect our property. For example, we use data to confirm the validity of vouchers sold in order to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.
Legal compliance. We process data to comply with the law. For example, we use the age of our customers to ensure that we comply with our obligations to protect the privacy of children, or to ensure that the customer complies with the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.
Research. We use data to carry out research, particularly for scientific purposes and in the public interest, where permitted by law.
7. Processing methods used
Cicérone Tours attaches the utmost importance to the security of your personal information and undertakes to process it in accordance with industry norms and standards, solely for the purposes for which it is collected as described in this policy or in a specific notice to that effect. However, given the security limitations inherent in transmission via the Internet, it is impossible to safeguard your personal information absolutely. Information transmitted to us is therefore ultimately at the user’s own risk.
8. Access to and control of personal information
Cicérone Tours ensures that all personal information in its possession is as accurate, current and complete as is necessary for the purposes for which it is to be used.
You have the right to request access to your personal information for verification purposes and to request a correction if your personal information is inaccurate. If you believe that your personal information is inaccurate, or if you wish to access your personal information, you may make a request using the contact information provided at the end of this Policy.
To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.
In addition, there may be circumstances where we will not be able to provide you with access to your personal information. In particular, when access may lead to the disclosure of another person’s personal information and that person refuses to consent to its disclosure, or when legal restrictions apply. Should such a situation arise, we will advise you of the reason why we cannot provide you with access to your personal information.
If your request concerns data appearing on third-party web pages or platforms, please contact those third parties directly.
9. Sharing and reason for sharing personal information with third parties
We do not share your personal information with companies, organizations, or individuals outside of Cicérone Tours, with the exception of our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within the limits of this policy, as well as in the following cases:
● With your consent.
● For legal reasons: We transmit personal information outside our company if access to it is necessary to comply with applicable laws and regulations.
Cicérone Tours will not sell or rent your personal information to any third party.
10. Cookies and Similar Technologies
Cookies are used to retrieve search history and shopping baskets (e.g. guided tour purchases) linked to the session, to facilitate the user’s online browsing experience. It is important to note that, depending on the settings you have chosen, activating the cookies option may allow other servers to install cookies on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.
Please note that our website may contain links or references to third-party sites. This policy no longer applies when you leave our website, and Cicérone Tours is not responsible for the collection or processing of personal information by or through such third parties or external sources.
11. Retention of personal information
Cicérone Tours keeps the data collected for different periods of time, depending on its nature and its usefulness in offering our products and services. During the retention period, Cicérone Tours takes physical and technical measures to ensure the security of data containing personal information.
The main locations where personal information is stored are the cities in which Cicérone Tours has offices.
Personal information may be stored outside the country in which you live, if a third-party supplier or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and may be accessible to the governmental and law enforcement authorities of those countries or territories.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods of time.
Changes to these rules:
If the changes are significant, we publish a prominent notice on our website (including, for certain services, via e-mail notification).
Person in charge of compliance :
51 rue Des Jardins
Québec (QC) G1R 4L6
Telephone: 418-977-8977 / 1-855-977-8977